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As described in question 1.2 (SMART+ BLUETOOTH PORTFOLIO) there are three different firmware versions available for SMART+ Bluetooth products. One is for the use in Apple Home app, one for the use in Google Home app and one for Amazon Alexa and the LEDVANCE SMART+ app. If you want to change between those four apps, you need to switch the firmware as described below.
The standard delivery firmware of every SMART+ Bluetooth product is the Google Assistant (Bluetooth Mesh) firmware. To switch the firmware of the SMART+ Bluetooth products you always need the LEDVANCE SMART+ app. If your LEDVANCE Smart+ product has Bluetooth Mesh firmware (Google Assistant or LEDVANCE SMART+ app compatible firmware) on it, the product will not appear in Apple Home app, when searching for devices.
Please be aware that Google Home app will also recognize products with LEDVANCE SMART+ app compatible. This will cause failures while adding devices to Google Home app. So please check, if your device is on the latest Google Assistant compatible firmware. For more information how to upgrade to Google Assistant compatible firmware see FAQ section 4 (SMART+ with Google Assistant).
Also be aware that it is not possible to switch between SMART+ Bluetooth and SMART+ Zigbee firmware.
Install the LEDVANCE SMART+ app on your smartphone or tablet (Android 8.0 or higher / iOS 14 or higher).
For user without app account, you can click below the Register and Login box on “directly connect your Bluetooth devices. In the next screen you can select the system how you want to control your LEDVANCE SMART+ Bluetooth product.
For users with app account, you can go into the “More” section and select the system under “Third-party Services”. On next page select Bluetooth to enable your product for the wished system:
a) Google Assistant
1. To start, turn on and off your device five times. This factory-resets your device. It was successful if it blinks
2. Then, press the Enable – Button next to each device listed on the screen to change to Google Assistant compatible Firmware
3. After update is done you can go to Google Home app by clicking on Google Home app
4. For further information regarding how to enable products to Google Assistant see FAQ section 4 (SMART+ with Google Assistant)
b) Apple HomeKit
1. To start, turn on and off your device five times. This factory-resets your device. It was successful if it blinks
2. Then, press the Enable – Button next to each device listed on the screen to change to Apple HomeKit compatible Firmware
3. After update is done you can go to Apple Home app by clicking on Apple Home app
4. For further information regarding how to enable products to Apple HomeKit see FAQ section 3 (SMART+ with Apple HomeKit)
Note: For compatibility with Apple HomeKit, it is mandatory that the logo "Works with Apple HomeKit" is printed on the packaging.
c) LEDVANCE SMART+ app
1. Sign up a new account or login with existing account
2. Click on the + on the top right of the screen and after that on Add device
3. Click on Start automatic search in the “Add devices” menu to scan for nearby products in pairing mode
4. App will recognize, if device is on SMART+ app compatible firmware or not; if not device will be first switched to latest firmware;click on Add right of the product will either add it directly added to app or updated to the latest firmware
5. For further information how to pair products see FAQ of LEDVANCE SMART+ app
d) Amazon Alexa
1. To start, turn on and off your device five times. This factory-resets your device. It was successful if it blinks.
2. Then, press the Enable – Button next to each device listed on the screen to change to Amazon Alexa compatible Firmware.
3. After update is done you can go to Amazon Alexa app by clicking on Amazon Alexa app.
4. For further information regarding how to enable products to Amazon Alexa see FAQ section 5 (SMART+ with Amazon Alexa).
Identifying a Bluetooth product is depending on the product generation. On older Bluetooth products is mostly only an eight-digit numeric code printed. On newer products is the Bluetooth symbol and/or the HomeKit Code printed.
Yes, simply use our LEDVANCE SMART+ app. The LEDVANCE SMART+ app supports Bluetooth Mesh functionality and is available for iOS devices (iOS 14 and higher). For more information on the LEDVANCE SMART+ app, please see FAQ of LEDVANCE SMART+ App
2.1.1. WHAT DO I NEED TO GET STARTED WITH SMART+ BLUETOOTH LAMPS?
Our SMART+ Bluetooth lamps can be controlled with compatible iOS or Android smartphones or tablets via the Apple Home app, Amazon Alexa App, Google Home app or the LEDVANCE SMART+ app. The specific requirements differ if you are using our SMART+ Bluetooth lamps for Apple HomeKit, Amazon Alexa, Google Assistant or the LEDVANCE SMART+ app. Please refer to FAQ LEDVANCE SMART+ app, FAQ section 3 (SMART+ with Apple HomeKit), FAQ section 4 (SMART+ with Google Assistant) or FAQ section 5 (SMART+ with Amazon Alexa) for further information.
2.1.2. DO SMART+ BLUETOOTH LAMPS HAVE TO BE ASSEMBLED?
All of our SMART+ Bluetooth lamps are plug & play and don’t need to be assembled.
2.2.1. HOW CAN SMART+ BLUETOOTH LAMPS BE UPDATED?
SMART+ Bluetooth lamps can only be updated by using the LEDVANCE SMART+ app. The respective process depends on whether you are using SMART+ Bluetooth lamps in the LEDVANCE SMART+ app or in connection with Apple HomeKit. If you are using your SMART+ Bluetooth lamps in the LEDVANCE SMART+ app, please have a look at FAQ LEDVANCE SMART+ app. If you are using the SMART+ Bluetooth lamps in connection with Apple HomeKit or Google Assistant and you want to update them, then please have a look at FAQ section 3 (SMART+ with Apple HomeKit) respectively FAQ section 4 (SMART+ with Google Assistant) or FAQ section 5 (SMART+ with Amazon Alexa).
2.2.2. HOW CAN SMART+ BLUETOOTH LAMPS BE CONNECTED TO A COMPATIBLE SYSTEM?
The SMART+ Bluetooth lamps must be in pairing mode to connect them to a compatible system. The easiest way to set SMART+ Bluetooth lamps into pairing mode is to make sure that they are reset and then simply connect them to electricity. For information how to reset, see question 2.3.5 (HOW CAN SMART+ BLUETOOTH LAMPS BE RESET?). If you power on a SMART+ Bluetooth lamp for the first time it is automatically in the pairing mode for about 8 minutes. For detailed information on how to pair them with the different apps please see our FAQ LEDVANCE SMART+ app, FAQ section 3 (SMART+ with Apple HomeKit) or FAQ section 4 (SMART+ with Google Assistant) or FAQ section 5 (SMART+ with Amazon Alexa).
2.2.3. CAN I OPERATE SMART+ BLUETOOTH LAMPS USING THE TRADITIONAL LIGHT SWITCH?
Yes. You can use your traditional light switch to switch your SMART+ Bluetooth lamps on and off. By pressing the light switch (power supply), the plugged-in SMART+ Bluetooth lamps switch on in the default setting. For further information regarding the default settings see question 2.3.1 (WHAT IS THE DEFAULT SETTING OF SMART+ BLUETOOTH LAMPS?).
2.2.4. CAN I CONTROL SMART+ BLUETOOTH LAMPS WITHOUT THE NEED TO BUY A SMART HOME BRIDGE OR GATEWAY?
Yes and no. It depends on the systems. SMART+ Bluetooth lamps can be controlled directly with a compatible Android (Android 8.0 or higher) or iOS device (iOS 14 or higher) via the LEDVANCE SMART+ app or the Apple Home App.
Please note that if you are using the SMART+ Bluetooth lamps in connection with Apple HomeKit some features like automation or remote access, might require in addition an iPad, Apple TV or HomePod. For more information on that please refer to the Apple support page .
To control SMART+ Bluetooth devices with Google Assistant a Google Home or Nest device is essential. For more information to Google Home and Nest devices refer to the Google Nest Help .
An Echo Dot or Echo Show device is required to control SMART+ Bluetooth products with Amazon Alexa. For more information about Amazon Alexa Echo devices, see the Amazon Echo Help .
2.2.5. CAN I DIM SMART+ BLUETOOTH LAMPS WITH A CONVENTIONAL DIMMER?
No. It is not possible to dim our SMART+ Bluetooth lamps with a conventional dimmer. Of course, you can dim SMART+ Bluetooth lamps by using LEDVANCE SMART+ app, the Apple Home app, the Amazon Alexa App or Google Home app.
2.3.1. WHAT IS THE DEFAULT SETTING OF SMART+ BLUETOOTH LAMPS?
The default setting of SMART+ Bluetooth lamps is determined by the last used setting. The last used setting is stored after 30 seconds and includes the color or the color temperature and the brightness of the lamp.
2.3.2. HOW DO MY SMART+ BLUETOOTH LAMPS RESPOND IN THE EVENT OF A POWER FAILURE?
As soon as power is restored, the plugged-in SMART+ Bluetooth lamps switch to the default setting. For further information regarding the default settings see question 2.3.1 (WHAT IS THE DEFAULT SETTING OF SMART+ BLUETOOTH LAMPS?).
2.3.3. WHAT IS THE WIRELESS RANGE OF SMART+ BLUETOOTH LAMPS?
The wireless range of your SMART+ Bluetooth lamps depends on the used Bluetooth version:
a) SMART+ Bluetooth lamps in connection with the LEDVANCE SMART+ app, Google Assistant or Amazon Alexa App:
SMART+ Bluetooth lamps use Bluetooth Mesh if controlled by the LEDVANCE SMART+ app, Google Assistant or Amazon Alexa App. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. In addition, the installation situation of the lamp into a luminaire and its material properties may have an influence on the signal strength. As long as the Bluetooth signal is not impaired, it can reach a range of up to 50 meters between two SMART+ Bluetooth products. In addition, the Bluetooth Mesh signal is repeated by every SMART+ Bluetooth product using Bluetooth Mesh that is connected to the power grid. Thereby, in general, it is possible to control SMART+ Bluetooth lamps using Bluetooth Mesh from a smartphone or tablet that is further away from the lamp than 50 meters, if another SMART+ Bluetooth product using Bluetooth Mesh is operated in between.
b) SMART+ Bluetooth lamps in connection with Apple HomeKit:
SMART+ Bluetooth lamps use Bluetooth Low Energy in connection with Apple HomeKit as its transmission standard. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not compromised, it can reach a range of up to 50 meters between your Apple device and a SMART+ Bluetooth lamp.
Individual SMART+ Bluetooth lamps can be reset to factory setting and reconfigured without the entire smart home system having to be reinstalled. Just delete the lamp in your Smart Home system (see FAQ LEDVANCE SMART+ app, FAQ section SMART+ with Apple HomeKit, SMART+ with Amazon Alexa or SMART+ with Google Assistant)) or manually reset it by:
a) Resetting SMART+ Bluetooth RGBW lamps:
To reset a SMART+ Bluetooth RGBW lamp to factory setting, switch it ON for three seconds then OFF for three seconds five times in succession. When switched on again, the lamp flashes blue, green and red as confirmation and can now be incorporated in a smart home system again.
b) Resetting SMART+ Bluetooth Tunable White lamps:
To reset a SMART+ Bluetooth Tunable White lamp to factory setting, switch it ON for three seconds then OFF for three seconds five times in succession. When switched on again, the lamp flashes two times cold white and warm white as confirmation and can now be incorporated in the smart home system again.
c) Resetting SMART+ Bluetooth Dimmable lamps:
To reset a SMART+ Bluetooth Dimmable lamp to factory setting, switch it ON for three seconds then OFF for three seconds five times in succession. When switched on again, the lamp dims three times up and down as confirmation and can now be incorporated in the smart home system again.
2.4.1. WHAT CAN I DO IF A SMART+ BLUETOOTH LAMP IS NOT WORKING?
Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link .
a) Checking the power supply:
Please make sure that the SMART+ Bluetooth lamp in question has a working power supply and is switched on. The lamp can only receive commands when the electricity/light switch is turned on.
b) Restarting:
Please switch off the power supply to the SMART+ Bluetooth lamp in question when connecting it and then switch it on again. The connection may take up to three minutes.
If the lamp is still not connected please restart the LEDVANCE SMART+ app, the Apple Home app, the Amazon Alexa App or Google Home app and you can also try to restart your smartphone or tablet.
c) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you use has a working connection to the internet. If you are connecting to the internet via WiFi and your smartphone or tablet is not connecting to the internet, a restart of the router might help to fix the problem.
d) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ Bluetooth product. Please try the following to reduce them:
- Reduce the distance between the SMART+ Bluetooth product and the smartphone or tablet.
- Turn off devices that could produce additional Bluetooth signals in close proximity to the SMART+ Bluetooth products and the smartphone or tablet.
- Surfaces that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them. Obstacles like walls may also impair the range.
e) Re-add to the system:
It may help to re-add the SMART+ Bluetooth lamp in question to your system. For more detailed instructions on this, please check out the FAQ LEDVANCE SMART+ app, the FAQ section 3 (SMART+ with Apple HomeKit), the FAQ section 4 (SMART+ with Google Assistant) or the FAQ section 5 (SMART+ with Amazon Alexa).
f) E-mail support:
If your SMART+ Bluetooth lamp is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.
For additional help, please check out the respective troubleshooting FAQ section (LEDVANCE SMART+ app, SMART+ with Apple HomeKit or SMART+ with Google Assistant or SMART+ with Amazon Alexa). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.
Our SMART+ Bluetooth luminaires can be controlled with compatible iOS or Android smartphones or tablets via the Apple Home app, Google Home app, Amazon Alexa app or the LEDVANCE SMART+ app, respectively. The specific requirements differ if you are using our SMART+ Bluetooth luminaires for Apple HomeKit, Amazon Alexa app or the LEDVANCE SMART+ app. Please refer to FAQ LEDVANCE SMART+ app, the FAQ section 3 (SMART+ with Apple HomeKit) or the FAQ section 4 (SMART+ with Google Assistant) or the FAQ section 5 (SMART+ with Amazon Alexa) for further information.
Most of our SMART+ Bluetooth luminaires are plug & play and don’t need to be assembled. However, the SMART+ Bluetooth luminaires that have to be assembled come with all necessary parts for assembling including power supplies, mounting gear or extension cables. For detailed information see the mounting instructions included in the packaging. If your SMART+ Bluetooth luminaire is not working properly after assembly, see question 3.4.1. (WHAT CAN I DO IF A SMART+ BLUETOOTH LUMINAIRE IS NOT WORKING?).
SMART+ Bluetooth luminaires can only be updated by using the LEDVANCE SMART+ app. The respective process depends on whether you are using SMART+ Bluetooth luminaires in the LEDVANCE SMART+ app, in connection with Apple HomeKit or Google Assistant. If you are using your SMART+ Bluetooth luminaires in the LEDVANCE SMART+ app, please have a look at FAQ LEDVANCE SMART+ app. If you are using the SMART+ Bluetooth luminaires in connection with Apple HomeKit and you want to update them, then please have a look at FAQ section 3 (SMART+ with Apple HomeKit) and for Google Assistant please have a look at FAQ section 4 (SMART+ with Google Assistant) and for Amazon Alexa please have a look at FAQ section 5 (SMART+ with Amazon Alexa).
The SMART+ Bluetooth luminaires must be in pairing mode to connect them to a compatible system. The easiest way to set SMART+ Bluetooth luminaires into pairing mode is to make sure that they are reset and then simply connect them to electricity. For information how to reset, see question 3.3.6 (HOW CAN SMART+ BLUETOOTH LUMINAIRES BE RESET?). If you power on a SMART+ Bluetooth lamp for the first time it is automatically in the pairing mode for about 8 minutes. For detailed information on how to pair them with the different systems please see our FAQ LEDVANCE SMART+ app or FAQ section 3 (SMART+ with Apple HomeKit) and for Google Assistant please have a look at FAQ section 4 (SMART+ with Google Assistant) and for Amazon Alexa please have a look at FAQ section 5 (SMART+ with Amazon Alexa).
Yes. You can use your traditional light switch to switch your SMART+ Bluetooth luminaires on and off. By pressing the light switch (power supply), the plugged-in SMART+ Bluetooth luminaires switch on in the default setting. For further information regarding the default settings see question 3.3.1. (WHAT IS THE DEFAULT SETTING OF SMART+ BLUETOOTH LUMINAIRES?).
Yes and no. It depends on the systems. SMART+ Bluetooth luminaires can be controlled directly with a compatible Android (Android 8.0 or higher) or iOS device (iOS 14 or higher) via the LEDVANCE SMART+ app or Apple Home app. Please note that if you are using the SMART+ Bluetooth luminaire in connection with Apple HomeKit some features like automation or remote access, might require in addition an iPad, Apple TV or HomePod. For more information on that please refer to the Apple support page .
To control SMART+ Bluetooth devices with Google Assistant a Google
Home or Nest device is essential. For more information to Google Home and Nest devices refer to the Google Nest Help .
An Echo Dot or Echo Show device is required to control SMART+ Bluetooth products with Amazon Alexa. For more information about Amazon Alexa Echo devices, see the Amazon Echo Help.
No. It is not possible to dim our SMART+ Bluetooth luminaires with a conventional dimmer. Of course, you can dim SMART+ Bluetooth luminaires by using LEDVANCE SMART+ app, the Apple Home app, Amazon Alexa app or the Google Home app.
The default setting of SMART+ Bluetooth luminaires is determined by the last used setting. The last used setting is stored after 30 seconds and includes the color or the color temperature and the brightness of the lamp.
Yes. The SMART+ Flex 3P Multicolor Bluetooth supports a total LED stripe length of 6m. You can connect up to 10 of our flex stripe pieces which each have a length of 60cm. For additional information have a look at our SMART+ Flex Extension 2P Multicolor bundle that provides additional flex stripes and connection pieces that can be used for the Bluetooth version as well as for the Zigbee version of the SMART+ 3P Flex Multicolor.
Please note, due to weather resistance it is not possible to extend the SMART+ Bluetooth Outdoor Flex.
As soon as power is restored again, the plugged-in SMART+ Bluetooth luminaires switch to the default setting. For further information regarding the default settings see question 3.3.1. (WHAT IS THE DEFAULT SETTING OF SMART+ BLUETOOTH LUMINAIRES?).
The wireless range of your SMART+ Bluetooth luminaires depends on the used Bluetooth version:
a) SMART+ Bluetooth luminaires in connection with the LEDVANCE SMART+ app, Google Assistant or Amazon Alexa:
SMART+ Bluetooth luminaires use Bluetooth Mesh if controlled by the LEDVANCE SMART+ app, Google Assistant or Amazon Alexa. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not impaired, it can reach a range of up to 50 meters between two SMART+ Bluetooth products. In addition, the Bluetooth Mesh signal is repeated by every SMART+ Bluetooth product using Bluetooth Mesh that is connected to the power grid. Thereby, in general, it is possible to control SMART+ Bluetooth luminaires using Bluetooth Mesh from a smartphone or tablet that is further away from the luminaire than 50 meters, if another SMART+ Bluetooth product using Bluetooth Mesh is operated in between. The SMART+ Bluetooth Outdoor Flex Multicolor can also be used outdoor within the wireless range, for example in the garden or on the terrace.
b) SMART+ Bluetooth luminaires in connection with Apple HomeKit:
SMART+ Bluetooth luminaires use Bluetooth Low Energy in connection with Apple HomeKit as its transmission standard. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not compromised, it can reach a range of up to 50 meters between your Apple device and a SMART+ Bluetooth luminaire.
Individual SMART+ Bluetooth luminaires can be reset to factory setting and reconfigured without the entire smart home system having to be reinstalled. Just delete the luminaire in your Smart Home system (see FAQ of LEDVANCE SMART+ app, FAQ section SMART+ with Apple HomeKit or SMART+ with Google Assistant)) or manually reset it by:
a) Resetting SMART+ Bluetooth RGBW luminaires:
To reset a SMART+ Bluetooth RGBW luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes blue, green and red as confirmation and can now be incorporated in a smart home system again.
b) Resetting SMART+ Bluetooth Tunable White luminaires:
To reset a SMART+ Bluetooth Tunable White luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes two times cold white and warm white as confirmation and can now be incorporated in the smart home system again.
For every SMART+ Bluetooth product the install code is placed as a QR code in the user instruction of the product. In case do not have the user instruction anymore, the code is also placed on the product itself.
Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link .
a) Check if all parts are properly mounted:
1. SMART+ OUTDOOR FLEX MULTICOLOR BLUETOOTH:
This SMART+ Bluetooth luminaire has a specific direction in which the connector parts between the power supply and the luminaire need to be connected. The right angle and direction can be identified by the notches on both parts of the respective connection cables
2. SMART+ 3P FLEX MULTICOLOR, SMART FLEX EXTENSION 2P MULTICOLOR:
These SMART+ Bluetooth luminaires have specific marks on the upper side of the ends of their connectable parts, which indicate the right direction of connection between two elements. Make sure that the marks between two connected parts are always matching each other.
b) Checking the power supply:
Please make sure that the SMART+ Bluetooth luminaire in question has a working power supply and is switched on. The luminaire can only receive commands when the electricity/light switch is turned on.
c) Restarting:
Please switch off the power supply to the SMART+ Bluetooth luminaire in question when connecting it and then switch it on again. The connection may take up to three minutes.
If the luminaire is still not connected please restart the LEDVANCE SMART+ app, the Apple Home app, Google Home app or Amazon Alexa app and you should also try to restart your used smartphone or tablet.
d) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:
- Reduce the distance between the SMART+ Bluetooth product and the smartphone or tablet.
- Turn off devices that could produce additional Bluetooth signals in close proximity to the SMART+ Bluetooth products and the smartphone or tablet.
- Surfaces that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them. Obstacles like walls may also impair the range.
e) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you are using has a working connection to the home network/WiFi router as well as to the Internet. If your smartphone or tablet won’t connect to the WiFi router, a restart of the router might help to fix the problem.
f) Re-add to system:
It may help to re-add the SMART+ Bluetooth luminaire in question to your system. For more detailed instructions on this, please check out the FAQ of LEDVANCE SMART+ app, the FAQ section 3 (SMART+ with Apple HomeKit), the FAQ section 4 (SMART+ with Google Assistant) or the FAQ section 5 (SMART+ with Amazon Alexa).
g) E-mail support:
If your SMART+ Bluetooth luminaire is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.
First check if your SMART+ Bluetooth product is able to show the color you selected. Products with the label “Multicolor” can show RGBW colors, products labelled as “Tunable White” can show different color temperatures and products marked as “Dimmable” can only dim the light up and down. If your product is able to but still doesn’t show the right color, then this may be caused by a wrong assembly of the connectors between your SMART+ Bluetooth luminaire and the power supply.
For additional help, please check out the respective troubleshooting FAQ of LEDVANCE SMART+ app, the FAQ section 3 (SMART+ with Apple HomeKit), the FAQ section 4 (SMART+ with Google Home) or the FAQ section 5 (SMART+ with Amazon Alexa). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.
Our SMART+ Bluetooth plugs can be controlled compatible iOS or Android smartphones or tablets via the Apple Home app, Google Home app, the LEDVANCE SMART+ app or Amazon Alexa, respectively; The specific requirements differ if you are using our SMART+ Bluetooth lamps for the Bluetooth Low Energy based Apple HomeKit system or the Bluetooth Mesh based LEDVANCE SMART+ app. Please refer to FAQ of LEDVANCE SMART+ app or the FAQ section 3 (SMART+ with Apple HomeKit), the FAQ section 4 (SMART+ with Google Assistant) or the FAQ section 5 (SMART+ with Amazon Alexa) for further information.
All of our SMART+ Bluetooth plugs are plug & play and don’t need to be assembled.
SMART+ Bluetooth plugs can only be updated by using the LEDVANCE SMART+ app. The respective process depends on whether you are using the SMART+ Bluetooth plugs in the LEDVANCE SMART+ app, in connection with Apple HomeKit or Google Assistant. If you are using your SMART+ Bluetooth plugs in the LEDVANCE SMART+ app, please have a look at FAQ of LEDVANCE SMART+ app. If you are using the SMART+ Bluetooth plugs in connection with Apple HomeKit and you want to update them, then please have a look at FAQ section 3 (SMART+ with Apple HomeKit), for Google Assistant please have a look at FAQ section 4 (SMART+ with Google Assistant) and for Amazon Alexa please have a look at FAQ section 5 (SMART+ with Amazon Alexa).
Yes and no. It depends on the systems. SMART+ Bluetooth plugs can be controlled directly with a compatible Android (Android 8.0 or higher) or iOS device (iOS 14 or higher) via the LEDVANCE SMART+ app. Please note that if you are using the SMART+ Bluetooth Plug in connection with Apple HomeKit some features like automation or remote access, might require in addition an iPad, Apple TV or HomePod. For more information on that please refer to the Apple support page .
To control SMART+ Bluetooth devices with Google Assistant a Google Home or Nest device is essential. For more information to Google Home and Nest devices refer to the Google Nest Help .
The SMART+ Bluetooth plugs must be in pairing mode to connect them to a compatible system. The easiest way to set SMART+ Bluetooth plugs into pairing mode is to make sure that they are reset, see question 4.3.6 (HOW CAN SMART+ BLUETOOTH LUMINAIRES BE RESET?) and then simply connect them to electricity. If you power on a SMART+ Bluetooth Plug for the first time it is automatically in the pairing mode for about 8 minutes. For detailed information on how to pair them with the different systems please see our FAQ of LEDVANCE SMART+ app, FAQ section 3 (SMART+ with Apple HomeKit), FAQ section 4 (SMART+ with Google Assistant) or FAQ section 5 (SMART+ with Amazon Alexa).
For safety reasons, our SMART+ Bluetooth plugs will always be turned off when connected to the power grid.
For safety reasons, our SMART+ Bluetooth plugs will always be turned off when connected to the power grid. This means that as soon as the power is restored your SMART+ Bluetooth plug will be off even when it was previously turned on.
Yes. The SMART+ Bluetooth plugs are equipped with a manual power button. The power button has a status LED which indicates the current status of the plug.
The wireless range of your SMART+ Bluetooth plugs depends on the used Bluetooth version:
a) SMART+ Bluetooth plugs in connection with the LEDVANCE SMART+ app, Google Assistant or Amazon Alexa:
SMART+ Bluetooth plug use Bluetooth Mesh if controlled by the LEDVANCE SMART+ Bluetooth app, Google Assistant or Amazon Alexa. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not impaired, it can reach a range of up to 50 meters between two SMART+ Bluetooth products using Bluetooth Mesh. In addition, the Bluetooth Mesh signal is repeated by every SMART+ Bluetooth product using Bluetooth Mesh that is connected to the power grid. Thereby, in general, it is possible to control SMART+ Bluetooth plugs using Bluetooth Mesh from a smartphone or tablet that is further away from the plug than 50 meters, if another SMART+ Bluetooth product using Bluetooth Mesh is operated in between.
b) SMART+ Bluetooth plugs in connection with Apple HomeKit:
SMART+ Bluetooth plugs use Bluetooth Low Energy in connection with Apple HomeKit as its transmission standard. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not compromised, it can reach a range of up to 50 meters between your Apple device and a SMART+ Bluetooth plug.
Individual SMART+ Bluetooth plugs can be reset to factory setting and reconfigured without the entire smart home system having to be reinstalled. Just delete the plug in your Smart Home system or manually reset it by pressing and holding the power button on the plug for at least ten seconds until you hear a clicking noise or see the status LED on the power button flashing several times.
Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link .
a) Checking the power supply:
Please make sure that the SMART+ Bluetooth plug in question has a working power supply. The plug can only receive commands when the electricity is turned on.
b) Restarting:
Please switch off the power supply to the SMART+ Bluetooth plug in question when connecting it and then switch it on again. The connection may take up to three minutes.
If the plug is still not connected please restart the LEDVANCE SMART+ app, the Apple HomeKit app, Google Home app or Amazon Alexa app and your used smartphone or tablet.
c) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the SMART+ product. Please try the following to reduce them:
- Reduce the distance between the SMART+ Bluetooth product and the smartphone or tablet.
- Turn off devices that could produce additional Bluetooth signals in close proximity to the SMART+ Bluetooth products and the smartphone or tablet.
- Surfaces that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them. Obstacles like walls may also impair the range.
d) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you are using has a working connection to the home network/WiFi router as well as to the Internet. If your smartphone or tablet won’t connect to the WiFi router, a restart of the router might help to fix the problem.
e) Re-add to system:
It may help to re-add the SMART+ Bluetooth plug in question to your system. For more detailed instructions on this, please check out the FAQ of LEDVANCE SMART+ app, the FAQ section 3 (SMART+ with Apple HomeKit), FAQ section 4 (SMART+ with Google Assistant) or FAQ section 5 (SMART+ with Amazon Alexa).
f) Checking system Troubleshooting:
For more detailed help, please check out the Troubleshooting FAQ section of the Bluetooth system you are using.
g) E-mail support:
If your SMART+ Bluetooth plug is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.
For some electrical devices connected to a SMART+ Bluetooth plug, there may be a problem where status or other LEDs of the device appear to glow after the SMART+ Bluetooth plug is turned off. In most cases, this can be fixed by rotating the SMART+ Bluetooth plug for 180 degrees before plugging it in the socket again.
For additional help, please check out the FAQ of LEDVANCE SMART+ app, the FAQ section 3 (SMART+ with Apple HomeKit), the FAQ section 4 (SMART+ with Google Assistant) or the FAQ section 5 (SMART+ with Amazon Alexa). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.
To operate SMART+ Bluetooth products in conjunction with an Apple HomeKit system you need:
- An iPad/iPhone/iPod Touch with iOS 14 or higher (make sure you are using the latest iOS version in order to avoid problems).
- The Apple Home App (installed by default from iOS 14 on the Apple devices mentioned above).
- One or more SMART+ Bluetooth products (indicated by a Bluetooth label on the packaging or the ‘Works with Apple HomeKit’ branding).
Please note that if you are using the SMART+ Bluetooth products in connection with Apple HomeKit some features like automation or remote access, might require in addition an iPad, Apple TV or HomePod. For more information on that please refer to the Apple support page .
Additonal it is mandatory that “Works with HomeKit” logo is printed on the packaging.
a) Steps on LEDVANCE SMART+ app
2. Make sure that your SMART+ Bluetooth device is reset, for more information how to reset your specific see FAQ section 1 (SMART+ Bluetooth products)
3. Select at Smart home system Apple HomeKi
Please follow these steps to update the Apple HomeKit compatible firmware of your SMART+ Bluetooth products:
1. Remove your SMART+ product from Apple Home app and make sure it is reset.
2. Open LEDVANCE SMART+ App on your iOS mobile device.
3. Select at Smart home system Apple HomeKit
4. Then app will automatically scan for devices.
5. Devices with Apple Homekit compatible firmware will appear in the list “Enabled devices”. Tap on the right of the device on Check for Update to get the latest firmware
6. After the firmware update is completed, you can go to Apple Home app by pressing Apple Home app, and you can add product again to your HomeKit system
Individual SMART+ Bluetooth products can be reset to factory setting (delivery status) and reconfigured without the entire Apple HomeKit system having to be reinstalled. Just delete the powered and connected SMART+ Bluetooth product in your Apple HomeKit system (see Apple support page ) or check out FAQ section 1 (SMART+ Bluetooth products) for instructions for hardware reset of your specific SMART+ Bluetooth product.
There is no limitation of SMART+ Bluetooth products that can be paired with the Apple HomeKit system. However, as the Apple HomeKit system uses Bluetooth Low Energy as their communication standard, there are some technicalities that can affect the performance in highly scaled systems. Detailed information on this topic can be found in FAQ section 1 (SMART+ Bluetooth products).
For the best possible performance of your Apple HomeKit system, we recommend keeping the SMART+ Bluetooth products always connected to the powersupply and to avoid group commands that include a large number of connected devices.
Specific answers to questions about using products in the Apple HomeKit system are available at the Apple support page .
All product specific questions about SMART+ Bluetooth products, including topics like range, response after power failures or other helpful information, can be found in FAQ section 1 (SMART+ Bluetooth products).
Only the SMART+ Bluetooth products can be used with Apple HomeKit. The SMART+ Bluetooth products are easy to recognize by a Bluetooth label on the packaging. Please note that these products are designed exclusively for Bluetooth systems like our LEDVANCE SMART+ app, the Apple HomeKit, Amazon Alexa or Google Assistant system and therefore are not compatible with our SMART+ Zigbee products. This restriction applies in both directions.
Note: For compatibility with Apple HomeKit, it is mandatory that the logo "Works with Apple HomeKit" is printed on the packaging. For further questions, please contact our support team .
Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, have a look at FAQ section 1 (SMART+ Bluetooth Products) or contact our support team directly.
a) Checking the power supply:
Please make sure that the SMART+ Bluetooth product in question has a working power supply. The SMART+ Bluetooth product can only receive commands when the electricity is turned on.
b) Restarting:
Please first switch off the power supply to the SMART+ Bluetooth product in question for several seconds when connecting it and then switch it on again. The reconnection may take up to three minutes. If the SMART+ Bluetooth product is still not connected please restart the Apple Home app and your used smartphone or tablet.
c) Reducing of interference factors:
There are various external circumstances that could disrupt the communication and functionality of the SMART+ product. Please try the following to reduce them:
- Reduce the distance between the SMART+ product and the smartphone or tablet.
- Turn off devices that produce additional Bluetooth signals in close proximity to the SMART+ products and the smartphone or tablet.
- Surfaces or obstacles that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them.
d) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you are using has a working connection to the internet via the home network/WiFi router or mobile data. If your smartphone or tablet won’t connect to the WiFi router, a restart of the router might help to fix the problem.
e) Re-add to system:
It may help to re-add the SMART+ Bluetooth product in question to your system. Please follow the instructions provided in question 1.2. (HOW DO I ADD A SMART+ BLUETOOTH PRODUCT TO MY HOMEKIT SYSTEM?).
f) E-mail support:
If your SMART+ Bluetooth SMART+ Bluetooth product is still not working as expected, please contact our support team directly. Our support team will be pleased to provide you further assistance.
For additional help, please check out the FAQ section 1 (SMART+ Bluetooth Products). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.
To operate SMART+ Bluetooth products in conjunction with Google Assistant you need:
- A mobile phone or tablet with Android 8.0 or higher or iOS 15.0 or higher (make sure you are using the latest Android version or iOS version in order to avoid problems)
- Install Google Home app from Google Play store or Apple App Store
- Add a Google Nest or Home device to your Home in the Google Home app
- One or more SMART+ Bluetooth products (indicated by a Bluetooth label on the packaging)
Please note that if you are using the SMART+ Bluetooth products in connection with Google Assistant, a Google Nest or Home device is required. For more information regarding Google Nest and Home devices please refer to the Google Nest Help .
a) Steps on LEDVANCE SMART+ app
To check firmware or enable your SMART+ Bluetooth product for Google Assistant, please follow these steps:
1. Download the LEDVANCE SMART+ app from the Apple App Store or Google Play Store, for more information see FAQ of LEDVANCE SMART+ app
2. Make sure that your SMART+ Bluetooth device is reset, for more information how to reset your specific see FAQ section 1 (SMART+ Bluetooth products)
3. Select at Smart home system Google Assistant
4. App will automatically scan for devices
5. Press Enable on the right side of the device to upgrade the firmware, if process is successful, a green check will appear below the device
6. After enabling all desired SMART+ Bluetooth devices press Google Home app and Google Home app will be opened
b) Steps on Google Home app
To add a SMART+ Bluetooth product to your Google Home system, please follow these steps:
1. At the top left, tap ADD + → Set up device → Set up new devices in your home
2. Select the SMART+ Bluetooth device to set it up. The device will blink when selected
3. Choose the room where device is in, it is also possible to create a custom room
4. Create a unique name for your device to control it easy with voice control
5. Set up process: the device may blink a few times
6. After successful adding process tap Done and then device can be controlled by app or voice control
Note: LEDVANCE SMART+ Bluetooth products are automatically recognized by the Google Home system. As a result, at the top of the main screen there will show up the notification Set up x devices, Set up x smart light(s) or Set up x smart plug(s), depending on which and how much devices are recognized by the system. For more information about the adding process on Google Home app please refer to the Google Nest Help .
The Google Nest Help provides detailed information about the Google Home system.
Please follow these steps to update the Google Assistant compatible firmware of your SMART+ Bluetooth products:
1. Remove your SMART+ product from Google Home app and make sure it is reset
2. Open LEDVANCE SMART+ App on your Android or iOS mobile device
3. Select at Smart home system Google Assistant
Individual SMART+ Bluetooth products can be reset to factory setting (delivery status) and reconfigured without the entire Google Home system having to be reinstalled. Just delete the powered and connected SMART+ Bluetooth product in your Google Home system (see Google Nest Help ) or check out FAQ section 1 (SMART+ Bluetooth products) for instructions for hardware reset of your specific SMART+ Bluetooth product.
The Google Home integration is based on Bluetooth Mesh. Therefore, there is no limit to the number of SMART+ Bluetooth products you can connect to your Google Home system. However, there may be performance limitations within the Google Home system. You can find more information about this in FAQ section 1 (SMART+ Bluetooth products).
For best performance, SMART+ Bluetooth products should always be connected to power.
Specific answers to questions about using products in the Google Home system are available at the Google Nest Help .
All product specific questions about SMART+ Bluetooth products, including topics like range, response after power failures or other helpful information, can be found in FAQ section 1 (SMART+ Bluetooth products).
All SMART+ Bluetooth products can be used with Google Assistant. The SMART+ Bluetooth products are easy to recognize by a Bluetooth label on the packaging. Please note that these products are designed exclusively for Bluetooth systems like our LEDVANCE SMART+ app, the Apple HomeKit or Google Assistant system and therefore are not compatible with our SMART+ Zigbee products. This restriction applies in both directions.
For more information on using Google Assistant with SMART+ Zigbee and WiFi products, see the corresponding Zigbee and WiFi FAQs.
Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, have a look at FAQ section 1 (SMART+ Bluetooth Products) or contact our support team directly.
a) Checking the power supply:
Please make sure that the SMART+ Bluetooth product in question has a working power supply. The SMART+ Bluetooth product can only receive commands when the electricity is turned on.
b) Restarting:
Please first switch off the power supply to the SMART+ Bluetooth product in question for several seconds when connecting it and then switch it on again. The reconnection may take up to three minutes. If the SMART+ Bluetooth product is still not connected please restart the Google Home app and your used smartphone or tablet. Please also reboot your Google Nest or Home device. Detailed information about this process can be found in Google Nest Help .
c) Reducing of interference factors:
There are various external circumstances that could disrupt the communication and functionality of the SMART+ product. Please try the following to reduce them:
- Reduce the distance between the SMART+ product and the smartphone or tablet.
- Turn off devices that produce additional Bluetooth signals in close proximity to the SMART+ products and the smartphone or tablet.
- Surfaces or obstacles that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them.
d) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you are using has a working connection to the internet via the home network/WiFi router or mobile data. If your smartphone or tablet won’t connect to the WiFi router, a restart of the router might help to fix the problem.
e) Re-add to system:
It may help to re-add the SMART+ Bluetooth product in question to your system. Please follow the instructions provided in question 1.2. (HOW DO I ADD A SMART+ BLUETOOTH PRODUCT TO MY GOOGLE HOME SYSTEM?).
f) Check firmware of SMART+ Bluetooth product
It may help to update the firmware to the latest version. Please follow the instructions provided in question 2.1. (HOW CAN SMART+ BLUETOOTH PRODUCTS BE UPDATED TO THE LATEST GOOGLE ASSISTANT FIRMWARE?). Please be aware that, if you changed your SMART+ Bluetooth device to LEDVANCE SMART+ compatible firmware it will be show up at Google Home app, but adding the device may not work.
g) E-mail support:
If your SMART+ Bluetooth SMART+ Bluetooth product is still not working as expected, please contact our support team directly. Our support team will be pleased to provide you further assistance.
For additional help, please check out the FAQ section 1 (SMART+ Bluetooth Products). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance
To operate SMART+ Bluetooth products in conjunction with Amazon Alexa you need:
One or more SMART+ Bluetooth products (indicated by a Bluetooth label on the packaging)
Please note that if you are using the SMART+ Bluetooth products in connection with Amazon Alexa, an Amazon Alexa Echo device (Echo Dot, Echo Show) is required. For more information regarding Amazon Alexa and Amazon Alexa Echo devices please refer to the Amazon Echo-Help .
All product specific questions about SMART+ Bluetooth products, including topics like range, response after power failures or other helpful information, can be found in FAQ section 1 (SMART+ Bluetooth products).
Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, have a look at FAQ section 1 (SMART+ Bluetooth Products) or contact our support team directly.
a) Checking the power supply:
Please make sure that the SMART+ Bluetooth product in question has a working power supply. The SMART+ Bluetooth product can only receive commands when the electricity is turned on.
b) Restarting:
Please first switch off the power supply to the SMART+ Bluetooth product in question for several seconds when connecting it and then switch it on again. The reconnection may take up to three minutes. If the SMART+ Bluetooth product is still not connected please restart the Amazon Alexa app and your used smartphone or tablet. Please also reboot your Amazon Alexa Echo-device. Detailed information about this process can be found in Amazon Echo Help .
c) Reducing of interference factors:
There are various external circumstances that could disrupt the communication and functionality of the SMART+ product. Please try the following to reduce them:
- Reduce the distance between the SMART+ product and the smartphone or tablet.
- Turn off devices that produce additional Bluetooth signals in close proximity to the SMART+ products and the smartphone or tablet.
- Surfaces or obstacles that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them.
d) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you are using has a working connection to the internet via the home network/WiFi router or mobile data. If your smartphone or tablet won’t connect to the WiFi router, a restart of the router might help to fix the problem.
e) Re-add to system:
It may help to re-add the SMART+ Bluetooth product in question to your system. Please follow the instructions provided in question 1.2. (HOW DO I ADD A SMART+ BLUETOOTH PRODUCT TO MY AMAZON ALEXA SYSTEM?).
f) Check firmware of SMART+ Bluetooth product
It may help to update the firmware to the latest version. Please follow the instructions provided in question 2.1. (HOW CAN SMART+ BLUETOOTH PRODUCTS BE UPDATED TO THE LATEST AMAZON ALEXA FIRMWARE?).
g) E-mail support:
If your SMART+ Bluetooth SMART+ Bluetooth product is still not working as expected, please contact our support team directly. Our support team will be pleased to provide you further assistance.
For additional help, please check out the FAQ section 1 (SMART+ Bluetooth Products). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.
Do you have problems with one of our SMART+ products? We are happy to help you.
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