| GUARANTEE PERIOD |
GUARANTEE PRODUCTS (Product Families) |
|---|---|
| 8 Years | • HQL LED PERFORMANCE CLASS 14,5W to 41W |
| 5 Years |
|
| 4 Years |
• LED PIN / LINE / Special T26 PERFORMANCE CLASS • LED Classic Glass/ Heatsink PERFORMANCE CLASS • LED SPOT PERFORMANCE CLASS |
| 3 Years |
• DULUX LED VALUE CLASS • HQL LED FILAMENT VALUE CLASS • NAV LED FILAMENT VALUE CLASS • LED PIN non-dim PERFORMANCE CLASS • LED SPOT PERFORMANCE CLASS • LED SPOT SUPERIOR CLASS • LED TUBE T8 ULTRA OUTPUT VALUE CLASS LED TUBE T8 VALUE CLASS • LED TUBE T5 SHORT VALUE CLASS • LED TUBE T9 VALUE CLASS • CONNECTED SENSOR REMOTE |
| 2 Years | • LED TUBE T8 HIGH TEMPERATURE operation between Tc 61o C and Tc max. |
| Entry into force of these Guarantee Conditions: | February 1, 2024 |
| Guarantee Territory: | Countries within the European Economic Area (EEA) including the United Kingdom (even after the withdrawal from the EU by the United Kingdom) as well as the following countries: Albania, Bosnia and Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, Serbia, Switzerland, Turkey and Ukraine |
|
1) WHAT MUST BE SUBMITTED IN THE EVENT OF A GUARANTEE CASE? To assert a guarantee claim, the guarantee beneficiary must submit either in writing by post or online the following documents to LEDVANCE or the respective locally responsible LEDVANCE group company (LEDVANCE Company) before expiration of the relevant guarantee period (as shown in Table 1): a) The complaint form (as far as available online) or a simple written notification must contain the following mandatory information: - first name, last name and valid postal address of the guarantee beneficiary - for LEDVANCE direct customers additionally the LEDVANCE customer number of the guarantee beneficiary - product details of the guarantee product (in particular, without limitation: product name, product number (EAN) / product identity code (IC), purchased quantity, claimed quantity) - reason for complaint For warranty cases within Germany Download link to the complaint form for the postal service: www.ledvance.de/garantie-reklamationsformular Link to the complaint form for online complaints: www.ledvance.de/reklamation For warranty cases outside Germany Link to the country list of LEDVANCE national companies, including available complaint forms: www.ledvance.com/country-list-for-guarantee-cases If no separate complaint form is available there, a simple written notification with the aforementioned mandatory details to the respective locally responsible LEDVANCE company at its address given in the list of countries (see section 2) b)) shall suffice. b) a copy or a scan of the original invoice for the guarantee product or - only for LEDVANCE direct customers - a copy of the original LEDVANCE delivery note. It is NOT initially necessary to return the defective guarantee product: The defective guarantee product only needs to be returned if requested to do so by LEDVANCE or the respective local LEDVANCE company. In this case, the defective guarantee product must be sent in full, sufficiently stamped and in unbreakable packaging by post to the address given below (under 2) a) i) or 2) b) i). 2) TO WHOM AND IN WHAT FORM SHOULD THE COMPLAINT FORM AND THE COPY OF THE INVOICE BE SENT? a) WARRANTY CASES WITHIN GERMANY: |
1. Scope of Application, Guarantor/Guarantee Beneficiary
1.1. LEDVANCE GmbH, Parkring 1-5, 85748 Garching near Munich, Germany (hereinafter "LEDVANCE") hereby grants exclusively the guarantee specified in TABLE 1 for the guarantee products and guarantee periods specified therein.
1.2. Guarantee beneficiaries are exclusively entrepreneurs within the meaning of § 14 of the German Civil Code (BGB) who have purchased a guarantee product as per TABLE 1 after entry into force as per TABLE 2 and during the effective period of these Guarantee Conditions within the guarantee territory as per TABLE 2 (hereinafter "Guarantee Territory") provided that the purchase was made for commercial purposes or purposes of self-employed occupational activity (e.g. commercial use, commercial resale or commercial installation at third parties). However, one guarantee case regarding the same guarantee product can only be asserted once by one guarantee beneficiary and not several times by different guarantee beneficiaries in the sales chain.
1.3. These Guarantee Conditions shall apply exclusively and exhaustively to the guarantee set forth in TABLE 1 from entry into force of these Guarantee Conditions and within the Guarantee Territory as per TABLE 2 . Any other effective guarantee claims regarding LEDVANCE products purchased before entry into force of these Guarantee Conditions or outside of the Guarantee Territory shall remain unaffected and the respective guarantee beneficiary shall continue to be entitled to assert such other guarantee claims within the respective guarantee period in accordance with the provisions of the respective applicable guarantee conditions.
2. Subject and Prerequisites of the Guarantee
2.1. LEDVANCE grants the following guarantees:
With regard to guarantee products as per TABLE 1 (LED lamps), LEDVANCE guarantees, in accordance with the provisions of these Guarantee Conditions, that the respective guarantee product - subject to - Sec. 2.2 is free from manufacturing and material defects within the respective guarantee period.
2.2. The guarantee shall exclusively apply to the original guarantee product delivered in the original packaging and original accessories included in the original packaging (if any). The guarantee does not include used products and any included batteries or accumulators (if any).
2.3. A guarantee claim shall only be valid if the guarantee product at all times has been operated within the permissible specifications according to the product data sheet and has been installed, put into operation and utilized in accordance with the installation and operating instructions.
2.4. The guarantee period commences on the date of the purchase invoice by the guarantee beneficiary.
3. Exclusions of the Guarantee Claim
Guarantee claims shall especially, without limitation, be excluded in the following cases:
a) merely negligible and insignificant damage or defects of the guarantee product which do not perceptibly impair the performance (e.g. outage of individual of several LED chips or LED arrays),
b) expiration of the normal service life of the guarantee product, as specified by the manufacturer and shown in the technical data, within the guarantee period and/or product-related usual reduction in luminous flux of the guarantee product within manufacturer specifications (especially, without limitation, specifications of the lifetime with L and/or B value, e.g. "L70/B20"),
c) product-related usual changes in light color of the guarantee product according to the state of art,
d) natural wear and tear of the guarantee product (e.g. changes due to weathering when the guarantee product is used outdoors),
e) improper or unsuitable use of the guarantee product,
f) operation of the guarantee product in inadmissible or inappropriate operating environments (e.g. excessive humidity, heat, cold or dust, corrosive environments or if an interior luminaire is inadmissibly exposed to direct outdoor sunlight),
g) damage or defects due to the exceeding of permissible temperature limits, switching cycles or voltage values or due to deficient supply network quality (e.g. voltage peaks or over-/undervoltage),
h) insofar as the guarantee beneficiary or a third party has modified, repaired or operated the guarantee product in combination with products or software of the guarantee beneficiary or a third party without LEDVANCE’s prior express written consent,
i) damage or defects caused by the guarantee beneficiary or a third party or
j) unforeseeable events of force majeure outside of the sphere of influence of LEDVANCE for which LEDVANCE is not responsible (e.g. natural disasters).
4. Guarantee Benefit
4.1. The guarantee benefit shall be granted to the guarantee beneficiary within the meaning of Sec. 1.2 to the extent that
a) a manufacturing or material defect within the meaning of Sec. 2.1 has occurred within the guarantee period and the other claim prerequisites as per Sec. 2 are fulfilled,
b) there are no grounds for exclusion as per Sec. 3 and
c) the guarantee beneficiary has duly asserted the guarantee claim in accordance with TABLE 3 .
4.2. The guarantee benefit consists exclusively and at LEDVANCE’s sole option in
a) the provision of a replacement product free of charge in accordance with the provisions of Sec. 4.3 or
b) - only if the guarantee beneficiary is a LEDVANCE direct customer - a credit note in the amount of the purchase price to the customer account of the guarantee beneficiary.
A LEDVANCE direct customer is a customer who has purchased the guarantee product directly from LEDVANCE or a LEDVANCE Company with registered office in the Guarantee Territory (and not from a dealer or other third party).
4.3. In case of replacement delivery, LEDVANCE reserves the right to provide a different equivalent replacement product of the same kind the features, specifications and design of which may differ from the guarantee product. The replacement product will exclusively be shipped within the Guarantee Territory.
4.4. Not included in the guarantee claim and the guarantee benefit are in particular, without limitation, the following:
a) repair of the guarantee product,
b) reimbursement of the costs of returning the defective guarantee product as per TABLE 3 ,
c) reimbursement of installation, dismantling, transport, road, labor, planning, project management or material costs or costs of fault tracing or
d) other claims for damages or reimbursement of expenses (e.g. for transport or consequential damages or lost profit).
4.5. LEDVANCE reserves the right to examine the validity of the guarantee claim in each guarantee case.
4.6. The processing of the guarantee claim and the granting of the guarantee benefit in accordance with the provisions of these Guarantee Conditions will be carried out
- by LEDVANCE for guarantee cases in Germany and
- by the respective locally responsible LEDVANCE group company as per TABLE 3 (hereinafter “LEDVANCE Company”) for guarantee cases in the Guarantee Territory outside of Germany.
4.7. The local responsible company is the LEDVANCE company in whose country the warranty holder purchased the warranty product. An overview of the LEDVANCE national companies can be found here: www.ledvance.de/garantie-laenderliste As a general rule, the guarantee beneficiary usually receives the guarantee benefit within one month after the guarantee claim has been duly asserted
4.8. The granting of the guarantee benefit does not extend or renew the original guarantee period.
5. Reservation of statutory Claims
The guarantee beneficiary’s statutory claims and rights under warranty and under the German Product Liability Act (ProdHaftG) shall in no way be restricted by these Guarantee Conditions and the guarantee granted therein. These statutory claims and rights and their free assertion shall apply independently of and in parallel to these Guarantee Conditions and guarantee claims.
6. Applicable Law, Place of Jurisdiction
6.1. These Guarantee Conditions shall exclusively be governed by the law of the Federal Republic of Germany under exclusion of the UN sales law (CISG) and the provisions of international private law.
6.2. To the extent the guarantee beneficiary is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for any and all disputes arising from or in connection with these Guarantee Conditions shall be Munich, Germany. Mandatory statutory provisions regarding exclusive places of jurisdiction shall remain unaffected.
7. Changing of the Guarantee Conditions
LEDVANCE reserves the right to change or amend these Guarantee Conditions at any time in its sole discretion with effect for the future. In this case, any effective guarantee claims based on this present version of the Guarantee Conditions shall remain unaffected and the respective guarantee beneficiary shall continue to be entitled to assert such guarantee claims within the respective guarantee period in accordance with the provisions of this present version of the Guarantee Conditions.
